![]() ![]() Out of the over one dozen reps I'd spoken to, I'd talked to two supervisors, and they did the exact same things as the regular reps. And each new rep I was transferred to (because I spent most of my time being transferred and waiting on hold) refused to review the notes on the account or said they didn't exist, so I had to start from scratch with each person. I spent hours and hours and hours on chat and on the phone with ATT and Apple support, completing the above steps over and over and over and over and over.even though I told each rep I'd already done it, they insisted I do it again. Same result.Įvery single time - if I used my real password, it just said "something went wrong" or if I used my security key, it said "incorrect login". Mail app did not recognize the security key as a valid password and rejected it.Ħ. But this didn't solve my in-app login problem.Ĥ. Any browser, any link to ATT, I was able to get in. ![]() Tried logging in on browser, this worked just fine. Tried deleting the mail account I'd been kicked out of on iPhone and adding it again from scratch, this did not work at all.ģ. So, changing password made the problem worse.Ģ. This just kicked me out of one mail account on my iPhone and then I couldn't get back in. ![]() iPhone 5S model A1533 running iOS 12.5.4Īpple's native Mail app (icon is blue rectangle with white envelope on iPhone, and blue postage stamp featuring bird w/spread wings on Mac)Ĭannot add either of my ATT email accounts to mail on my new never-before-used Mac, and one account was kicked out on my iPhone due to a password reset and then I couldn't add it back againġ. After speaking with ATT and Apple customer support for A WEEK STRAIGHT and talking to OVER A DOZEN REPS I finally just came up with the solution myself! Why even have a customer service/tech support department if me - a non-computer whiz - can troubleshoot my issue better than ATT or Apple can?!ġ. I wanted to post this on ATT Community Forum so everyone can have the answer. ![]()
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December 2022
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